FAQ

If you have any questions about our Palmr products, we're here to assist. Whether you're curious about materials, fit, or care instructions, our team is ready to provide you with all the necessary details. Reach out to us at support@palmrstyle.com, and we'll promptly respond to your queries.

To help you select the right size, sizing charts are available on all product pages. These charts are designed to guide you in picking the best fit for you. In case the item doesn't fit as expected, remember, you can always return it for free and place a new order for a different size. Our goal is to ensure you're delighted with your Palmr purchase.

We understand that mistakes happen. Our orders are processed swiftly, sometimes within minutes of being placed. If you realize you've given us an incorrect shipping address, it's crucial to email us immediately with both the incorrect and correct shipping addresses. While we can't guarantee that we'll be able to update the address before the package is dispatched, we promise to do our best. Send your correction to us at support@palmrstyle.com as quickly as possible.

We pack and ship orders from Orlando within 1 business day. During peak seasons or new product launches, processing may take longer. You'll receive tracking when your order ships.

Once your order is shipped, you will receive an email with a tracking number. Note that it may take up to 24 hours for the tracking to activate and show an estimated delivery date. For Standard US shipping, your order is expected to arrive within 3-6 days after shipping. The tracking information allows you to monitor the progress of your delivery.

For Priority Shipping, your order will be expedited and shipped out first. This ensures that you receive your Palmr products promptly. For orders within the US, Priority Shipping generally means your order will arrive in 2-3 days after shipping.

Yes, Palmr ships to most international destinations. International orders typically arrive within 2-3 weeks, but this can extend to 4-6 weeks, depending on your country's customs processing.

Please be aware that as the recipient, you may face customs brokerage fees, import duties, and taxes once the shipment reaches your country. These additional charges are your responsibility, as Palmr has no control over these government-imposed charges and cannot predict what they might be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.

If your tracking indicates that your order has been delivered, but you have yet to receive it, please wait an additional 5 business days. Sometimes carriers may mark a package as delivered prematurely. If your package still hasn’t arrived after this period, please reach out to us at support@palmrstyle.com for support.

Should you have any other questions or need assistance with your order, our customer service team is here to help. We're committed to ensuring your experience with Palmr is as seamless and enjoyable as possible!

At Palmr, we want you to love what you order. We offer free returns on US orders and pay the return shipping.

• Eligibility for Returns: You can return your order within 30 days of fulfillment for a full refund.
• Hats — The Hometown Guarantee: Go ahead and wear it. If it's not the best hat you own within 30 days, send it back anyway. Worn hats are covered for a full refund.
• Apparel & Accessories: Return these in the same condition you received them: unworn, unwashed, with all original tags and packaging intact.
• Refund Process: After we receive and inspect your return, we will credit your original payment method within 5 business days.
• Clearance Items: Items purchased on clearance are non-returnable.

We accept returns for international orders, but please be aware that international customers are responsible for the cost of shipping the product back to us. The same conditions apply for international returns as for domestic: the product must be in its original condition for a refund to be processed.

While we do not offer direct exchanges, our free returns policy makes it easy for you to return an item and place a new order for the desired product. Simply return your original item and place a new order for the item you want.